Dear consumers,
Before you start using our services, we would like to inform you about your rights and obligations as a consumer when you use our services. For this purpose, we would like to ask you to read the highlighted terms of service here. Using our MARABELLA website and web sales services means that you are familiar with our terms of service and that you fully accept them. If our terms of use are unacceptable to you, please do not use this website and the services provided there.

1. Privacy Policy
In order to enable the use of the MARABELLA web sales service, which is described in detail in the section entitled "Delivery method", it is necessary for MARABELLA to collect and process certain of your personal data. In order to make an online purchase, we especially need your first and last name, residential address, e-mail address and contact phone number. You leave this data when registering on our website and when ordering products. At this point, you agree to provide your personal data to MARABELLA for processing for the stated purposes. Your personal data will be used so that we can deliver your order in a timely and accurate manner. In addition, your personal data will be used to inform you about your orders. Your use of our web sales is not possible without your personal data, and your registration constitutes consent to the collection and processing of your personal data for the purposes and in the manner described in these terms of use. MARABELLA will use all collected personal data exclusively for the purposes for which it was provided. Also, personal data will be stored in a timely and clear manner in accordance with the Personal Data Protection Act and all other applicable laws, as well as all technical and organizational security measures. As the subject of personal data, you have the right at any time to request information about what personal data we hold about you, to request correction if it is incorrect or to request its deletion. All information related to or resulting from the purchase made by the customer in our web store is considered a trade secret and is treated as such in accordance with the laws of the Republic of Serbia.

2. Delivery
After placing the order, you will receive an email confirming the success of the order. If the order is placed on Friday after 13:00 or during the weekend, it will be sent on the next working day. The courier service delivers to your address from Monday to Friday. For this purpose, the person must be present at the address indicated for delivery. Prior to any delivery, the supplier will call you prior to delivery. Usual delivery time is 1-5 working days. Due to the current situation and time constraints, we would like to emphasize that delivery may be delayed. delivery to the territory of the entire Republic of Serbia is 500 rsd. Delivery costs are paid by the buyer. FREE DELIVERY over 5000 rs. If the order was returned by the courier service, due to a failed delivery (rejected package), the order will be returned and you will be banned from ordering from our store in the future. If the product needs to be replaced, the cost of returning and collecting a new product is borne by the customer. MARABELLA undertakes to cover costs only if it delivers an incorrect product in terms of color or model.

3. Right to appeal
When the product you ordered is delivered to you, you must inspect it immediately to determine whether the product fits your order. If the delivered product does not match the one ordered in terms of shape, model, color or for any other reason deviates from the one ordered, then you have the right to request a replacement within 14 working days. This right of exchange applies only if the product has not been used, if its appearance, properties, seals, factory labels, etc. have been preserved. In case of improper product delivery, please notify us at +381 63 669 775 or our email address rs.shop@marabellaofficial.com within 24 days of delivery. We will inform you as soon as possible about further steps to be taken in order to exercise your rights as a consumer.

4. Delivery of a defective product
When the ordered product is delivered to you, you are obliged to inspect it immediately to determine whether there are any defects in the delivered product. The consumer to whom a defective product was sold has the right to demand: - free removal of defects, its replacement with another product of the customer's choice or final termination of the contract, refund of the amount paid. In order to exercise the above-mentioned rights, the consumer is obliged to provide appropriate confirmation, and MARABELLA is obliged to accept a defective product from the consumer and to comply with his requests, unless he can prove that the defects in the product were caused by a violation of the Terms of Use and Consumer Protection, a third party or another entity. The consumer has the right to attend the inspection of the product.

5. Replacement of products
If it is necessary to replace a product that was properly delivered by MARABELLA, the cost of returning and collecting a new product is borne by the customer. MARABELLA accepts the obligation to pay the costs only if it delivers an inappropriate product model. The replacement is done by creating a new order, in which you note that it is a replacement. Announcement of the replacement in the courier service is the responsibility of MARABELLA. After the product is returned to MARABELLA and determined to be unused, its appearance, preserved properties and factory labels are preserved, a new product will be sent to you. The client can change the color or model. If the price of the new item is higher, the buyer will pay the difference.
6. Change the Privacy Policy and Terms of Use
MARABELLA reserves the right to change the Privacy Policy and Terms of Use at any time and without prior notice. Therefore, in order to keep up to date with all changes and since they are binding on you and us, we invite you to periodically check whether such changes have occurred. These terms of use will be interpreted exclusively in accordance with the laws of the Republic of Serbia. Serbia.

7. Policy for using the e-commerce system.
By accessing the MARABELLA website and ordering our products / services, you agree to be bound by the terms of this e-commerce system. MARABELLA reserves the right to change these policies and terms at any time, and changes will be posted on this website. Personal data is taken into account: Name, Surname, address, e-mail address, etc. The customer guarantees the accuracy of the entered data. MARABELLA is not responsible if the entered data is incorrect.
8. Policy and terms of delivery of products and services
This policy applies to the delivery of products ordered electronically, where the products will be sent via the AKS courier service to the address specified in the order. Products and their prices will be published on this website. MARABELLA strives to provide appropriate product photos, prices and inventory, but cannot guarantee that they are always error-free. The accuracy of this data can be obtained by calling the number +381 63 669 775. Payment for the product can only be made in cash upon delivery by the courier service. For any additional questions regarding the order and delivery method, you can contact us directly by phone or ask a question in the contact section.

9. Warranties and Responsibilities
MARABELLA manages the site rs.marabellaofficial.com. MARABELLA hereby guarantees that the content of this website, as well as the conditions of its use, are in accordance with the laws of the Republic of Serbia. On the other hand, MARABELLA does not guarantee that the content and use of the Services comply with the laws of other countries from which the consumer may access this website. If you visit this website or use our services outside the territory of the Republic of Serbia, you are aware of the consequences and as such are responsible for any violation of the applicable laws of the country from which you access the website or use its services.